Frequently Asked Questions

1. How Does the Service Work

 Open a TWINex FREE shipping account online or over the phone,  Place your orders and ship them to TWINex in your name to:

 (YOUR NAME)

1849 NW 38th AVE

Lauderhill, Fl. 33311

All packages / boxes will be opened and inspected to ensure condition and contents are accurately described and do not contain any illegal or hazardous materials.

Items are shipped after it's logged,  inspected and if necessary all hazardous paperwork is done also an invoice of value is mandatory for Bahamas and U.S. Customs.

Your local Agent will deliver your items to you between 11am-6pm on flight days

(Home delivery not available in all areas, extra fee may apply on non flight days)

(Call for Perishable restriction)

2. How Do PickUps Work? (florida)

 Need something fast from friends or family in Florida or ording online and wouldn't get it to TWINex in time, Just call in your order and have TWINex send a courier to pick up your item(s) from Orlando to Key West.

3. How is my Freight Cost Calculated?

 The freight cost of an item is determined by the actual weight of your total order or dimensional weight for oversized items. ($1.90per lbs.)

4. What is Dimensional Weight?

 Dimensional Weight (dim weight) is when a package takes up more space then weight, that item is charged for its size at the per lbs rate. (LXWXH/166X $1.90= shipping cost)

5. Can my Package be delivered to Me?

 YES We ship, pay your Customs fees and deliver to you at no extra cost.

(Delivery in Abaco, Eleuthera, Andros & Long Island on flight days only)

                             ( Office pick-up only for Haiti )